Thanks for your patience and effort so far. This is also the most efficient way in handling this kind of issue for you.įor reference: How do I find my Microsoft 365 admin They have permission to remotely help you check the issue on the Windows 10 computer and have resource to collect logs when activation issue happens. The support team there has the correct escalation channel for this case.
In this situation, to further investigate the issue, I sincerely recommend you inform your Microsoft 365 global admin of the issue and let him help you create a support ticket in Microsoft 365 Admin Center > Support > New service request. Thank you for spending precious time doing the tests on a different computer and different accounts.īased on your test results, we can see that this activation issue only appears on the specific Windows 10 computer.
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